It is important to us that you are happy with your purchase. If you would like to return an item, please contact us via email at hello@hyphen-london.co.uk with the full details of your order and return the item to us within 28 days. We accept all returns provided that it is unused and in its original packaging.

If an item is damaged upon arrival, we would be happy to send you a replacement. Please contact us via email at hello@hyphen-london.co.uk outlining details of the damage, your order number, along with a picture of the item.

If your package goes missing, we are happy to send a replacement. If the package is marked as delivered but has not arrived, we cannot accept responsibility.

If you have any other queries regarding your purchase, please contact us at hello@hyphen-london.co.uk and we would be happy to help.