Privacy Policy

Hyphen London (‘Hyphen’, ‘us’, ‘we’, ‘our’) are committed to safeguarding your privacy and complying with the General Data Protection Regulation and Data Protection Act 2018. We want to ensure that your privacy is protected and this is very important to us. 

This privacy policy will help you to understand how and why we collect information from you as well as how it is used. If any changes are made to this policy, we will notify you by updating it on our website.

Hyphen London is the data controller of all personal information that is submitted to us and this essentially means that we consider how the data will be used.

If you require any further information regarding this privacy policy or if you have any other general enquiries, please feel free to send an email to 

Personal information we collect

  1. Information including your full name, address and email address if you register an account with us when purchasing goods.
  2. Information including your full name and email address when you sign up or subscribe to our newsletter.
  3. Any other personal information that is provided voluntarily by yourself through our website or email.

How we use your personal information

  1. Your name and contact details – to deliver your order(s) to you; in this way we fulfil a contractual arrangement. If you subscribe to our newsletter, we will send you emails about new products and exclusive discounts. You can change your mind and unsubscribe at any time by contacting us or using the unsubscribe link at the bottom of the page. Lastly, we are committed to offering you a more personalised shopping experience, we may get in touch with you to find out what you like to ensure that we are giving you what you want.
  2. Your payment information –  to process payment and to issue refunds.
  3. Your IP address – including location, how you use our site, page views as well as device type.


These are small files that are stored on your computer when you visit certain websites. Cookies enable us to understand how you use our website so that we can constantly strive towards improving the user experience. Cookies allow the website to:

  • Track what is in your shopping basket
  • Track the language or country you are in
  • Track where you are in the order process
  • Store your username

In using our website, you agree to allow these types of cookies on your device; it will also access them when you visit the site again. At Hyphen London, we do not share your personal information with any third parties.

Links to other websites

Our website may contain links to other websites. Once you have used these links to leave our site, please note that we do not have any control over these websites. Therefore, we are not responsible for the protection and privacy of any information that you provide whilst visiting those sites.

This policy was last updated on 15/05/2018.